Reporting a bug in SESIS

SESIS users are encouraged to report any suspected bugs that they encounter. It is important to provide as much information as possible so that the SESIS team can quickly locate and troubleshoot the error.

To report a bug in SESIS

1. Ask yourself the following questions:
   
   
• If you retrace your steps, does the same error occur again? (Can you reproduce the error?)
  
  
• Does this appear to happen for all students or documents or just one?
  
  
• What are the steps I need to follow to reproduce the error?
  
  
• What exactly does the error message say?
  
  
• Which browser and version are you using?
  
  
• What operating system are you using?
  
  
• What kind of Internet connection do you have (network, dial-up)?
  
  
2. Call the SESIS Help Desk at (718) 935-2985. Be prepared to provide the answers from the questions in step 1.

Related topics